Returns & Exchanges
At Aurora Silk we strive to make our customers happy with our products, but we understand that sometimes returns need to me made.
We will accept returns for any reason. All returns incur a 10% restocking fee with the exception of custom naturally dyed fabrics, yarns and fibers which incur a $25% restocking fee unless I, Cheryl Kolander (the dyer and owner of Aurora Silk), feel that the colour is not up to my standards, in which you will receive a 100% exchange value.
Please note that dye lots vary and I cannot guarantee colour matching. There is always a subtle abrajz, this is a hallmark of artisan hand dye work and it not considered to be a defect, but is a character of the art.